Skip to main content
Version: 8.9 (unreleased)

Prerequisites

Ensure you have the following prerequisites before setting up the Camunda–ServiceNow integration.

Camunda​

  • Camunda 8.6+
    • SaaS: Supported out of the box.
    • Self-managed: May require minor adjustments to the Camunda Spoke in ServiceNow.
    • User roles: Administrative access to create an API client.

ServiceNow​

  • ServiceNow version: Yokohama or newer.

  • Required plugins:

    • Integration Hub Starter Pack
    • Integration Hub Action Step – REST

  • Camunda Spoke: Available on the ServiceNow Store.

  • User account: A technical or administrator account with permissions to access target tables and Flow Designer. This account will be used in Camunda connectors to authenticate and interact with ServiceNow.

  • Optional plugins (required only for starting ServiceNow flows from Camunda using the Flow Starter connector):

    • Integration Hub Enterprise Pack
    • Integration Hub Flow Trigger – REST