ServiceNow

Use Camunda to automate workflows that interact with ServiceNow IT Service Management (ITSM), enabling seamless communication between BPMN processes and ServiceNow workflows.

Key features

The integration enables you to:

• Bi-directionally integrate Camunda and ServiceNow to orchestrate flows and processes.
• Orchestrate activities inside ServiceNow and across systems end-to-end using BPMN.
• Manage records in ServiceNow: create, read, modify, or delete any record directly from Camunda processes.

Audience

This documentation is intended for:

• Developers implementing workflows that interact with ServiceNow.
• Solution architects designing process automation across Camunda and ServiceNow.
• Administrators managing integration configuration and security.

About the integration

Camunda’s ServiceNow integration combines:

• Custom actions in the ServiceNow Camunda Spoke to start or correlate Camunda processes from ServiceNow.
• Camunda connectors and element templates to interact with ServiceNow tables and flows from Camunda processes.

Architecture

This diagram shows how Camunda and ServiceNow interact.

Integration features

The integration provides bi-directional orchestration using two main components: the Camunda Spoke and Camunda connectors.

Camunda Spoke in ServiceNow

Action	Description
Start process	Start a Camunda process from ServiceNow.
Correlate message	Correlate a running Camunda process instance from ServiceNow.
Send signal	Broadcast BPMN signals to one or many Camunda process instances.
Cancel process	Cancel a Camunda process instance from ServiceNow when needed.

ServiceNow connectors in Camunda

Connector	Description
ServiceNow Outbound Connector	Execute CRUD operations on any ServiceNow table.
ServiceNow Flow Starter	Start a ServiceNow flow from a Camunda process (requires ServiceNow Integration Hub Enterprise Pack).
ServiceNow Incident Handler	Create and manage incidents in ServiceNow directly from a Camunda process.