ServiceNow outbound connector

Use the ServiceNow outbound connector to perform CRUD operations on any ServiceNow table directly from Camunda processes.

This connector interacts with ServiceNow tables via REST APIs, enabling powerful integrations without custom scripts.

Supported operations

Operation	Description	Example use case
Create	Insert a new record into a ServiceNow table.	Create a new incident or service request from a Camunda process.
Read	Retrieve records from a ServiceNow table using query parameters or sys_id.	Look up user details or check incident status.
Update	Modify fields of an existing record identified by sys_id.	Update ticket status or assignment group.
Delete	Remove a record from a table by sys_id.	Delete temporary or test records after processing.

Configure the connector

In Camunda Modeler, select ServiceNow Outbound Connector from the connector templates or download it from the Camunda Marketplace.

Required fields

Field	Description
Instance name	Name of your ServiceNow instance (e.g., your-instance-name).
Operation	One of Create, Read, Update, or Delete.
Target table	The target ServiceNow table (e.g., incident, sc_task, sc_req_item).
Payload	JSON data sent to ServiceNow for Create and Update operations.
Query parameters	For Read operations. Use ^ to separate multiple filter conditions (e.g., active=true^priority=1).
Sys ID	Required for Update and Delete operations to identify the target record.
Authentication	ServiceNow credentials (username and password).

tip

Store ServiceNow credentials securely as Camunda secrets and reference them in the connector configuration (e.g., {{secrets.snUser}} and {{secrets.snPwd}}).

Example configuration of the Create operation in Camunda Modeler.

When using Read, Update, or Delete, the sys_id field becomes available in the connector properties to specify the target record.

Example: Create a requested item

Field	Example value
Instance name	your-instance-name
Operation	Create
Target table	Requested item [sc_req_item]
Payload	{"short_description": "Database maintenance scheduled via Camunda process", "category": "Hardware", "priority": "2"}
Username	{{secrets.snUser}}
Password	{{secrets.snPwd}}